A skilled and experienced team of 80 specialists in research. This team include senior consultants, project managers, researchers, field supervisors, planning managers, trainers, analysts and programmers, …

More than 12.000 shoppers - all profiles combined - trained to conduct all kind of mystery shopping scenario. Among them, 1000 high profile shoppers lA++) recruited for mystery shopping in luxury market.

Some twenty experienced moderators able to intervene in several languages.

Wide and qualified Interviewers database: close to 7.000 interviewers on all our venues. They are trained and regularly appraised.

A team of translators involved in adapting materials and deliverables in Arabic, French, English and Spanish.

2 CATI telephone platform workstations with 50 positions.

Facilities for focus groups: ten equipped rooms, one-way Mirror, audio/video recording and viewing rooms.