[ Mystery Shopping ]

C&O MARKETING has specific department dedicated to mystery shopping.
For our partners, we implement full processes for an ongoing monitoring on service quality indicators and sales staff performance.

MYSTERY SHOPPING : A MONITORING TOOL

Quality & service checks • Promotions checks • Industry checks • Monitoring of the brand strategy implementation by sales force • Monitoring of purchasing comfort • Mystery calling (own branch network, partners, franchisees, reseller, competitor) • Mystery e-shopping: online ms • Register checks • After-sales service monitoring • Sales-force: price negociation

mystery shoppers

Almost 20.000 mystery visits per year

AN ONGOING MONITORING ON OUTLETS NETWORKS AND FRANCHISES ON MAGHREB, AFRICA & MIDDLE EAST

  • distribution

    Retail

  • commerce

    outlets

  • textile

    textile

  • luxury

    luxury

  • restauration

    restauration

  • automotive

    automotive

  • banks

    banks

  • fuel

    fuel

The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources.
The 400 member companies work with their clients to establish mechanisms to measure and improve levels of service.